Quality & Safety Policy

Light House prides itself on its commitment to quality, customer service and safety, and has spend years developing into a full service company with the ability to adapt to customers’ every need.

Quality

Light House is committed to providing industry with a premium standard of excellence. We are dedicated to working with our customers to ensure that their needs and concerns are addressed and solutions are provided. We produce a product of uncompromising quality and are not satisfied until our customer is satisfied.

Safety

Safety on and off the job is stressed and enforced at Light House Electrical Co. Employees that work on customers’ sites adhere strictly to the owners’ safety policies, as well as the ‘Light House Safety Policy’. Light House’s Management is proud of the excellent safety record of its team and will continue to work closely with employees to ensure continued success in this area.

Certifications

1

ISO – 9001:2015 (Quality management systems)

2

ISO – 14001:2015 (Environmental management systems)

3

ISO – 27001:2022 (Information security, cybersecurity and privacy protection)

4

ISO – 45001:2018 (Occupational health and safety management systems)

5

Fire Fighting

6

First Aid

Light House’s Standard Policy

Commitment to Excellence:

Our service center is committed to providing the highest level of service excellence. We ensure that all our technicians are highly trained, our equipment is state-of-the-art, and our customer service is second to none.

Service Request Handling:

  • All service requests will be acknowledged within 24 hours.
  • Customers will be provided with an estimated timeline and cost before any work begins.
  • Regular updates will be provided throughout the service process.

Quality Assurance:

  • We use only high-quality genuine parts and materials.
  • All repairs and services are performed to meet or exceed industry standards.
  • Each service job undergoes a thorough quality check before being deemed complete.

Warranty and Guarantees:

  • We offer a warranty on all services and parts.
  • Any issues within the warranty period will be addressed promptly and free of charge.

Turnaround Time:

  • We strive to complete all services in the shortest possible time while maintaining quality.
  • In case of delays, customers will be informed in advance.

Pricing and Quotations:

  • Pricing will be transparent and communicated upfront.
  • Any additional costs will be pre-approved by the customer.

Customer Feedback & Resolutions:

  • Customer feedback is crucial for our continuous improvement.
  • We encourage feedback through surveys and direct communication channels.

Privacy and Data Protection:

  • Customer information and data are handled with the utmost confidentiality.
  • We comply with all relevant privacy and data protection laws.

Complaints and Resolution:

  • In case of any complaints, customers can contact our service desk.
  • We aim to resolve all complaints in a timely and satisfactory manner.

Health and Safety:

  • Our service center adheres to strict health and safety protocols.
  • Customers and staff safety is our top priority during service operations.

Environmental Responsibility:

  • We operate in an environmentally responsible manner, including waste management and energy efficiency practices.